RoostRoughcut · Host field kit · Guest communication

Service interruption message planner

Plan a clear guest message when a listed amenity or service is temporarily unavailable. Record what you have checked, the guest’s next step, and when you will update them.

Use only details you have verified. An update time is a time to communicate again, not a repair estimate or promise that service will return. Do not guess when or whether it will.

Property / listing

Affected amenity or service

Prepared date

1. What is verified right now?

Note the exact status, where you checked it, and when. Separate confirmed facts from anything still unknown.

Verified detail and limits	Source / record checked	Checked at (date / time)

2. What should the guest do or expect next?

Specific next step or confirmed alternative

Who to contact and how, if help is needed

3. Set a time for your next update

I will update the guest by (date, time, and time zone)

Update channel (message, text, or other agreed way)

Choose a time you can meet, even if there is no new status. Keep this separate from any estimate about service returning.

4. Draft the guest message

Keep it brief: acknowledge the interruption, share checked facts, give a useful next step, and name your next update time.

Before you send

Every detail is checked and time-stamped.
The guest has a clear next step.
The update date, time, and time zone are specific.
No cause, repair time, or return of service is promised.

Printable planner · Use one copy per interruption · Print on US Letter paper